1. I signed up, but I haven’t received a confirmation email. What should I do?

    The email may have landed in your spam folder, so make sure to check that. It can take up to an hour for the confirmation email to be received. If you haven’t received it within this time, please text +31 657170411 via WhatsApp with your first name, last name, date of birth and email address.

  2. I signed up, but can’t make it for this tournament anymore. Can my friend play for me?

    No. In order to give others an equal chance in participating you should let us know as soon as possible by texting by WhatsApp to+31 657170411 . If you are already added in a WhatsApp group, you can text your moderator (in the group, not privately) that you won’t be able to participate after which you can leave the group. If you let your friend play for you, you and your friend will both be disqualified from this and future tournaments. Additionally, Ajax has the right to ban you from future eSports related events.

  3. If I participate in a tournament, will I be able to participate again in later tournaments?

    Yes. As long as you don’t win a tournament, you can participate in as many tournaments as you like. Make sure to follow the updates via de Ajax eSports socials closely so you know when to sign up again.

  4. I received an email that I am placed on the waiting list. What does this mean?

    This means that you still have a chance of participating in this tournament if anyone else drops out last-minute. Please make sure you keep a close eye on your phone on the day of the tournament as you might be called and asked to play that evening.

  5. I received an email that I am placed on the waiting list. Does this mean that I will be automatically enrolled for next tournament?

    No. You should sign up for every tournament individually.

  6. What time should I be ready for the tournament?

    The first kick-off is at 17:30 CE(S)T (Amsterdam time zone). You should be ready half an hour earlier, at 17:00 CE(S)T.

  7. How long does the tournament take?

    This depends on your performance. If you get knocked-out in the first round it will only last half an hour, but if you manage to make it to the final, it could take up to four hours. TIP: make sure you have had dinner before, because you won’t be able to take a break during the tournament!

  8. I don’t have a phone with WhatsApp. Can I still participate?

    Unfortunately not. All the communication during the tournament is done via WhatsApp, so it is impossible to participate without having access to WhatsApp. Please don’t try to use someone else’s phone (except if you can use it the entire evening), because this will cause delays and will lead to you being disqualified from the tournament.

  9. My question is not answered. What do I have to do?

    No. You should sign up for every tournament individually.